IT support

A great deal of work at the university is done using software or IT systems. This page includes information about multi-factor authorisation.

Multi-factor authorisation (MFA)

Multi-factor authorisation is a way to increase security when logging in using an SH-Account via our IT services. It means that you not only verify your login using a password, but you will also need to approve the login using your mobile phone or enter a code from an “SH-dosa” (a TOTP authenticator keyfob). The main reason for this is to protect our research data and all the information in university systems from being destroyed or falling into the wrong hands. It is also a legal requirement for all public agencies under MSB 2020:6.

Test multi-factor authorisation

You can test your multi-factor authorisation through this link:
https://app.sh.se/mfatest/ External link, opens in new window.

• If your multi-factor authorisation is correctly set up you will be requested to use it to log in. You will then be redirected to a website that confirms you are logged in.
• If it is not set up correctly you will instead be asked to configure Microsoft Authenticator.
• If you have problems - read more under the headline "Managing and resetting methods for multi-factor authorisation" further down on this page.

Managing and resetting methods for multi-factor authorisation

You can manage your multi-factor authorisation methods via this link: https://mysignins.microsoft.com/security-info External link.

You can reset your multi-factor authorisation methods by re-collecting your SH-Account using electronic identification via https://konto.prd.sh.se/staff External link, opens in new window. or by showing an ID card at Infocenter.

Request to verify your identity using multi-factor authorisation

Multi-factor authorisation may be requested for various reasons.

• The system you are logging into requires multi-factor authorisation
• The login service calculates that your login is an increased risk, e.g. you are logging in from a new device, new location or similar.
• A certain time has passed since you last used multi-factor authorisation.

Two options for multi-factor authorisation

There are two different ways to use multi-factor authorisation. The simplest way is to use Microsoft Authenticator, which is an app installed on your mobile phone. If you cannot use Microsoft Authenticator on your mobile, you can use an “SH-dosa” – a TOTP authenticator keyfob.