• If you have to travel, you must choose the mode of transportation that produces the lowest greenhouse gas emissions when you book.
• Do not fly for domestic journeys or international journeys under 700 kilometres.
• For short journeys in Sweden or abroad choose train or bus/coach as the first choice, taxi or rental car as the second choice. This also applies to journeys to and from the airport or train station. The hire car must be a green vehicle (preferably an electric car) in the mid-range category.
  Taxis must be used sparingly. If you do need to get a taxi, choose a green taxi and travel with others where possible. In both cases, the first choice when making bookings must be a company with a government framework agreement.
• Always consider travelling by train as an alternative to flying for destinations within Europe.
• You may not fly to a meeting or event that lasts less than a working day if you can attend remotely.
• Avoid intercontinental flights (outside Europe), as these have the greatest negative impact on the climate.
• Whenever possible, short connecting flights must be replaced by a train or bus journey, even when travelling abroad.
• If a journey can be undertaken without flying by using an overnight stay at a hotel, this must be the first choice.
• Consider whether you can combine several business trips and the potential to work while travelling.
• Use the procured travel agency to help find alternatives to flying when booking travel.

If you miss a connecting train due to a delay or cancellation, please contact the train crew or station staff. Many train operators in Europe are obliged to help passengers continue their journey free of charge.

Our procured travel agency can help provide new tickets (they do not rebook international train tickets in the event of delays).

If your SJ train is cancelled, please call SJ on 0771 75 75 75 to rebook your journey. This also applies to advance cancellations. The travel agency can help you cancel the trip and issue a credit if you would prefer to cancel it completely.

Resplus

Resplus is a ticketing partnership between several Swedish travel companies. It allows you to travel with different companies on different routes as part of a single journey. Your ticket must be marked ‘Resplus’. SJ, Öresundståg and Norrtåg are some of the included train operators.

One of the benefits of Resplus is that you are covered by a guarantee that they will get you to your destination.

If you have any questions regarding your purchase or your journey, you should contact the retailer who sold your ticket, or the transport company that operates on the relevant section of the journey.

More information:
Rights when delayed - SJ External link.
Resplus for travellers External link.

If you miss a connecting flight due to a cancellation or delay, please contact the staff on site.

• The airline should help you rebook free of charge; this is their responsibility in the event of a delay.
• Information on airlines’ obligations during delays: Your Europe External link.

NB! Call the travel agency’s out-of-hours number (8.00–17.00) immediately if you need to urgently rebook an existing trip, you have caused a delay or a missed connection, or need urgent additions to an existing booking, or there is overbooking at the gate – in these cases, our contracted travel agency will be better placed to assist you.

You must not make new bookings yourself if your existing booking was made through the travel agency.

Travel agency’s out-of-hours number: 0770 45 64 62 (24-hour, extra charges).

Emergencies while abroad - Falck Global Assistance

If an emergency or urgent situation arises during a business trip abroad, you must always contact Falck Global Assistance immediately. They will provide details of healthcare providers or other guidance, as well as support for dealing with your claim:

Falck Global Assistance
Tel.: +46 8 587 717 49
Fax: +46 8 587 717